Reporting to the Manager of Programs and Events, the Programs and Events Member Service Associate will be responsible for creating and fostering a welcoming environment for community members of all ages and providing excellent customer service. You will have the opportunity to deliver programs, host group visits, process physical materials, register new members, conduct reader advisory, engage with members through community events, and provide technology support. The successful applicant is expected to be available to work any shift (day, evening, and weekend) of CLMA hours of operation at any location of the CLMA system.
Working Conditions:
Status: Affiliated, Regular Part-Time
Schedule: Average of between thirty-two (32) and sixty (60) hours bi-weekly, including two (2) evenings per week and alternating weekends
Work Location: System-wide, Frequent travel between branches is required
Physical Demands: Shelving, bending, stooping, stretching, standing, lifting, pushing/pulling carts and boxes of materials.
Position Responsibilities:
- Designs and delivers in-person and virtual programs including class/group/outreach visits to members of all ages whose focus may include early literacy development, STEAM integration, digital literacy, leisure, and continuing education.
- Contributes to providing a welcoming environment for all visitors and delivers excellent customer service.
- Facilitates information and knowledge discovery through the provision of CLMA resources, including computer hardware, the library catalogue, physical materials, and online resources.
- Assists in digital literacy training for the public using CLMA technology resources.
- Performs public service duties that include, but are not limited to registering library members, checking materials in and out, registering members for library programs, accurately completing fiscal transactions, processing materials for courier, shelving materials, shelf reading, updating the catalogue, transferring items in floating collections, etc.
- Maintains the visual standards of CLMA, including the planning and implementation of displays, promotions, shelving material, shelf reading, and weeding.
- Completes research/statistical compilation and report writing as required.
- Comply with all procedures and requirements of the Occupational Health and Safety Act, Safety Policies, and other applicable legislation or regulations.
- Other duties as assigned.
Essential Qualifications:
- Completion of an accredited Library Technician diploma program with one year of related work experience or completion of an equivalent combination of education and experience to the satisfaction of the CEO.
- Excellent interpersonal, communication and presentation skills.
- Knowledge of children’s literature and young adult literature.
- Experience in, and comfortable with, working with large groups of children and members of all ages.
- Passion for creating and delivering library programs that focus on early literacy development, STEAM integration, digital literacy and/or continuing education.
- Demonstrates a strong working knowledge of technological applications, including but not limited to, the internet, electronic databases, social medial and Microsoft Office software.
- Ability to work collaboratively and independently in a changing environment.
- Ability to balance multiple responsibilities and priorities.
- Willingness to learn new skills on the job.
- Valid First Aid Certification required.
- Frequent travel between branches is required.
- A satisfactory Vulnerable Sector Check (VSC) is required prior to commencement of employment.
Please submit your cover letter and resume in Word or PDF format by Tuesday, November 12, 2024 to the following confidential email address: [email protected] quoting the job title and file number 2024-CLMA09AF.
