Selection process number: 2090-CMN-24-OC-050
Your place at the Museum
We value diversity and believe we benefit from working in a place where everyone feels included and where the unique qualities and strengths inherent in a diverse workforce are combined. We welcome applications from persons who may identify as a member of one or more other equity seeking groups (for e.g. women, visible minorities, Indigenous peoples, persons with disabilities, 2SLGBTQIA+, religious or cultural minority).
You have a place at the Museum!
About the position
The position is responsible for:
- Provide outstanding customer services to visitors, clients and members, both in person and over the phone, in a proactive and professional manner;
- Motivate, encourage and lead Hosts, in order to meet daily objectives;
- Assists in the training and monitoring of Hosts
- Respond to and find positive and proactive solutions to address visitor complaints and issues and forward on to the supervisor when required;
- Sell and promote memberships and other museum products or activities
- Ensure implementation of procedures.
- Attend to daily operations such as public inquiries, and dissemination of museum and tourist information.
- Collect comments from visitors.
- Act as a point person and liaise with onsite manager on weekends and holidays
- Attending meetings when required and performing other related duties.
Working at the museum means:
- Contributing to an engaging mission as well as exciting projects and challenges
- An inclusive, friendly and safe work environment
- A competitive salary established by collective agreements
- Access to federal public service group insurance and pension plans
Eligibility criteria
This position is open to all Employees of the Canadian Museum of Nature and any members of the public who meet the qualifications below.
*Candidates must be legally entitled to work in Canada.
Education and training:
Successful completion of secondary school education or an equivalent combination of education and experience. Additional training in customer services or sales would be an asset.
Language requirements:
English and French are essential. Bilingual Imperative: BBC/BBC
Experience:
- Recent experience in coordinating daily operations related to visitor services (e.g. verifying floats, preparing cash trays, checking attendance, ensuring efficiency of operations, ensuring compliance with rules and procedures, troubleshooting or solving problems, arranging employees’ breaks and lunches/dinners, etc.).
- Recent experience leading teams/groups (e.g. assigning/delegating tasks to team/group members, training and monitoring team/group members, motivating and encouraging team/group members, solving conflicts, etc.).
- Recent experience in providing high quality service to the public.
- Experience in promoting and selling products or services to meet customer needs with successful achievement of meeting sales goals.
- Experience in handling money (i.e. processing cash, credit cards, direct debit, checks or other methods of payment).
- Experience in using Point-of-Sale (POS) software.
- Experience in general office procedures.
NOTE: Hours of work will include evenings, weekends and holidays.
“Occasional” status means employees who are called in to work for unusual and unforeseen circumstances and work less than thirty-seven and one-half (37 ½) hours per week and are not normally scheduled in advance.
Interested? APPLY!
The Canadian Museum of Nature is committed to inclusive and barrier-free selection processes and work environments. If you are invited to participate in the selection process, we encourage you to advise us of any accommodation you may require. This information will be treated as confidential.
The Statement of Qualifications, providing greater detail about the skills, knowledge and aptitudes needed for this role, can be obtained by contacting the Museum at [email protected].
All candidates must submit a cover letter and curriculum vitae outlining how their experience and training meet the requirements listed above.
Send your application by filling in the form on the Museum’s Careers page where you can upload your cover letter, curriculum vitae and any other required documents.
