Museum London seeks a part-time Visitor Services & Shop Associate on an as-needed basis, Monday through Sunday.
Reporting to the Executive Director or designate, the Visitor Services & Shop Associate will be scheduled for shifts at the welcome desk or in the Shop. They play a critical role in visitor experience and contribute to creating a friendly, welcoming environment as the first point of contact for a diverse public. The successful applicant will be responsible for providing excellent customer service in greeting and providing information to visitors as well as performing front-of-house transactions and clerical duties. They will also serve in the Shop to assist customers and process sales transactions.
The successful candidate will be dependable with the ability to consistently work the assigned schedule; evenings and weekends are required. As an outgoing and enthusiastic person with a passion for art, history, and community, the Visitor Services & Shop Associate is an important ambassador for the Museum and our work.
Scope of Work
Welcome Desk Duties
- Acts as a first point of contact between the Museum and the public and plays a lead role in welcoming, orienting and providing front-line information to visitors, volunteers, service providers and others who enter the Museum.
- Is knowledgeable about Museum amenities, operations and programs, and shares accurate information about exhibitions, collections, education, engagement activities and events with visitors at the welcome desk; directing inquires to other staff members as appropriate.
- Is knowledgeable about policies and procedures related to accessibility and provides materials and resources to visitors to support their experience.
- Performs general reception, answers phone and directs calls as appropriate.
- Monitors cameras and maintains radio/phone contact with security personnel to support security and inform them of issues.
- Maintains the welcome desk and public entranceway areas in an orderly, proactive and professional manner.
- Prepares parking passes as required.
- Supports program registration as required.
- Receives mail and courier materials.
Shop Duties
- Greets and serves customers in the retail store and answers a variety of Shop-related inquiries.
- Operates point-of-sale functions including payment processing and end-of-day balancing.
- Assists in managing inventory by unpacking shipments, fulfilling online orders, restocking and merchandising products.
- Works with volunteers.
- Works independently and effectively to ensure smooth operation of the Shop.
Skills and Qualifications
- High School diploma with clerical and retail experience in a customer-focused environment.
- Strong organizational skills including the ability to multi-task.
- Effective interpersonal skills and a high level of trust and integrity, contributing to a positive work culture.
- Proficient in word processing, spreadsheet, internet and fundraising database applications, and experience with Shopify or other retail point-of-sale systems is an asset.
- Strong communication skills in English.
- Energetic, self-motivated, results-oriented, and the ability to work independently and in teams.
Hours
Part-time as needed from Monday to Sunday with evening and weekend scheduling.
Location
This is an in-person position based in London, Ontario.
Compensation
The 2024 hourly wage is $22.24 as per the Collective Agreement. This position is part of the CUPE bargaining unit.
To Apply
Send a cover letter that explains your relevant experience and interest in this position and your CV in PDF format directly to [email protected]. Please note that only those selected for an interview will be contacted.
Museum London is strongly committed to employment equity and diversity. We welcome all applications from racialized persons/persons of colour including Indigenous peoples, persons with disabilities, persons of all sexual orientations and gender identities, and others who may contribute to the further diversification of ideas. Accommodations for candidates are available on request for all aspects of the selection process. We are grateful to all applicants for their interest in Museum London.
About Museum London
At the forks of the Deshkan Ziibi / Thames River, Museum London is situated in a place that has been a site of convergence, exchange, and interconnection for thousands of years. Today, in the heart of Southwestern Ontario, Museum London’s purpose is to honour and amplify interconnections by activating art and history. Through this work, we create deeper understandings of our past, our communities, our place in the world, and the breadth of possibilities that our shared future holds.
Grounded in our region and its rich cultural, artistic, and historical legacies, we co-create, reflect, and interpret ideas and stories rooted here, share them widely, and bring important artistic knowledge from other places to London to benefit local audiences.
Through exhibitions, our vast collections of art and artifacts, public and school programs for learners of all ages, and memorable special events, we nurture curiosity, creativity, and empathy, build community and shape a more vibrant city.
For further information including our 2023-2027 strategic plan and our most recent annual report visit museumlondon.ca
